New Car Buyer Helpline Helps With Mediation, Arbitration, Buying
New car buyers have been forever plagued by the need to have someone help them understand the process of buying a car, especially a used car, and with problems that arise during the transaction or after the purchase of the vehicle. Until now, those problems typically have only been resolved in favour of the dealership who sold the vehicle. But now, Trusted Dealers is helping car buyers make the right decisions and get the assistance they need through the legal process with a new car buyer helpline. Launched with the assistance of Trusted Dealers, and the NFDA, the new car buyer helpline is one of the highlights of National Consumer Week, and offers mediation, arbitration, and used car buying assistance.
But the helpline for car buyers is more than just an informational service. The helpline is reported to provide legally binding resolutions between car buyers and dealers when a dispute arises on the purchase of a vehicle. The helpline is specifically targeted to help those individuals who purchase used vehicles from dealers that are members of Trusted Dealers or the NFDA. The helpline can provide information to those who have purchased their used vehicles from non-member dealers, but is unable to provide arbitration and mediation services to those individuals. The helpline employs trained experts in mediation and arbitration who can help those who need legal assistance come to an agreement between the car buyer and the dealer.
Another part of the helpline is an online service called the Scambusters guide, which is freely available to the public. This online service acts as a consumer guide, helping individuals who are seeking to buy a used car to avoid the pitfalls of their purchase that are all too common. Following the guide can help used car buyers initiate and follow through with a much smoother transaction than attempting to go it alone. Together, the two services help regulate used car buying and ensure that dealers know the consequences of shady business practice, but also help customers to understand their rights in the event that something does go wrong. Regulation of the car buying industry, especially for used cars, has not been significant in years past, but is a critical and vital component of the success of the car buying industry since the actions of dealers can have a major impact on the confidence of consumers. Confidence levels amongst consumers often determines whether or not consumers will purchase vehicles, not only at a specific dealer, but at all.
The NFDA and Trusted Dealers is providing the helpline and the Scambusters guide as a means of backing up its Used Car Standards. The group is hoping that the addition of the service and the new standards will help consumers know that purchasing a car online through Trusted Dealers is the best and safest way to make that type of purchase online.
Trusted Dealers member dealers promise to follow the Ten Points of Difference standards set by the group.
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